At Swap, due to the consignment nature of our business, we do not offer direct returns. However, we want you to love your purchase, so here’s what you need to know:
In-Store Purchases
All in-store sales are final. We encourage you to carefully inspect items before purchasing. If you have any questions, our team is happy to assist you.
Online Purchases
If you experience any issues with an online order, please contact us right away so we can explore possible solutions.
For added flexibility, you may have the option to purchase Worry-Free Purchase through our partner, SEEL, at checkout. This service allows eligible returns for a small additional fee.
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If you purchased Worry-Free Purchase, check your email from SEEL for details on how to process your return.
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That email spells out how to process your request.
If you wish to reconsign an item you've purchased, feel free to reach out, and we’ll be happy to discuss the process.
For any questions, don’t hesitate to reach out—we’re here to help!